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Services
alcomtec Emergency Call Center
Rely on certified security and maximum availability – with the alcomtec Emergency Call Center.
Connecting your elevator to the Emergency Call Center
Our emergency call center is alcomtec’s security hub. Available around the clock—365 days a year—it guarantees the highest level of protection and reliability.
It is certified according to EN 50518, EN 50136-1, and VdS 3534 and meets all legal requirements necessary for connecting your elevator. All alarms and messages are documented in our incident management system so they can be retrieved at any time.
“In Austria, the Elevator Safety Ordinance 2015 (ASV 2015) governs the requirements for elevator systems. According to this ordinance, new elevators may only be put into operation with an emergency call communication system.”
Our emergency call center is operated by the HEL-WACHT Holding control center.
Our emergency call center is operated by the HEL-WACHT Holding control center.
Blackout Safety & Sustainable Energy Supply
Our emergency call center is not only equipped with an emergency power supply but also features a 140 kWp photovoltaic system for CO₂-free energy generation. In addition, an emergency diesel generator with energy reserves for over 14 days is available.
Even in the event of a blackout, our alarm chain remains active thanks to integrated satellite phones—for unrestricted emergency call handling, at all times. This allows us to guarantee you the highest level of reliability and seamless emergency call operations.
- 0 kWp
Photovoltaic system
- 0 Tage
Emergency power supply
Advantages of the alcomtec emergency call center
Rely on certified safety and maximum availability –
with the alcomtec emergency call center.
Certified
EN 50518, EN 50136-1 & VdS 3534
Trust
Secure emergency call communication
Compliant with standards
Meets all legal requirements
Traceable
Complete alarm & response documentation
Crisis-proof
Maximum reliability & blackout resilience
Rely on our expertise.
With our Lift eye-P elevator emergency communication system, you can ensure that your elevator system meets the necessary requirements.
