alcomtec was established in 2001 as a spin-off from the HEL-WACHT Holding Group – a long-established family business now in its fourth generation.
Herbert Kritsch, Ing., and Margarete Landertshammer serve as managing directors and 50-50 co-owners, overseeing the company’s commercial and technical operations.
A new requirement for SMEs in the elevator industry to comply with the new “Elevator Emergency Call” law by having an emergency call service center prompted us, as operators of such a center, to reflect on the situation.
Our emergency call service center, equipped with the necessary infrastructure, had been in operation since 1985 and a German product line was quickly identified through existing contacts, the certification process with TÜV Austria and the City of Vienna was expedited, and alcomtec was launched.
The desire to help and the joy of creating our own “Safety for Elevator Users” segment together with our partners and employees were the main motivations behind alcomtec. The alcomtec emergency call center team responds to calls from approximately 20% of Vienna’s elevator systems.
At this point: Thank you to everyone!
Through the development of Lift eye-P “emergency calls” IP.
A spirit of discovery paired with organizational talent has led to a win-win situation for property managers, facility managers, architects, developers, owners, as well as elevator companies, operational inspectors, and control center staff.
Operations controllers are required to test the functionality of the emergency communication system and its voice quality.
Our control center handles over 39,000 such calls per year. Fast, crystal-clear connections via IP technology eliminate the wait for a call to be answered.
This process is fully automated via a server and is seamlessly documented. This reduces the workload on control center staff, allowing genuine emergency calls to be handled and processed more quickly.
From the initial idea to reliable operation—we develop our systems in-house, relying on state-of-the-art technology.
Our solutions are always state-of-the-art and ensure maximum safety.
Thanks to our holistic approach, we offer you a complete solution from a single source—efficient and reliable.
We’re not just there for people who are stuck in an elevator and press the emergency button—we also respond quickly and empathetically to health issues.
Our trained staff recognize emergencies early on and take the appropriate steps.
This ensures that the appropriate emergency response chain is activated immediately in the event of an emergency.
You, too, can benefit from our expertise as specialists and entrust your elevator safety services to us.
This requires decades of experience in safety technology and services, as well as a high degree of personal commitment and dedication. State-of-the-art elevator management.
alcomtec – Your partner for elevator emergency calls and related services. We offer elevator management at the highest technical level.
